Privacy Policy
Arboretum Gardens (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website.
What Personal Data We Collect
We may collect and process the following types of personal data:
A) Data you provide to us
- Name
- Email address
- Phone number
- Message content (e.g., inquiries, booking requests)
- Any other information you choose to submit through a contact form or email
B) Data collected automatically
When you browse our website, we may automatically collect:
- IP address
- Device and browser type
- Operating system
- Pages visited and time spent
- Referring website/source
- Approximate location (city/country level)
This data is typically collected through cookies and analytics tools.
How We Use Your Data
We process your personal data for the following purposes:
- To respond to inquiries and provide customer support
- To process requests, such as bookings, reservations, or event inquiries
- To improve the website, user experience, and performance
- To maintain security, prevent fraud, and protect our website
- To comply with legal obligations
We will not sell your personal data.
Legal Bases for Processing (GDPR)
We process personal data under the following legal bases:
- Consent (Article 6(1)(a))
e.g., when you accept cookies or submit a form - Contract / pre-contractual steps (Article 6(1)(b))
e.g., when you request a service or booking - Legitimate interests (Article 6(1)(f))
e.g., improving our services, website security, analytics - Legal obligation (Article 6(1)(c))
e.g., responding to lawful requests or complying with tax/accounting rules
Cookies and Tracking Technologies
We use cookies and similar technologies to improve website functionality and understand how visitors use our site.
Cookies may be used for:
- Essential website functionality
- Performance and analytics
- Remembering preferences
- Marketing (only if applicable and with consent)
You can manage or disable cookies through:
- Your browser settings
- Our cookie banner/settings tool (if available)
Contact Forms and Email
When you contact us via the website or email, we will use your data only to:
- Communicate with you
- Provide information you requested
We keep these messages only as long as necessary for customer service, legal, or administrative reasons.
Sharing Your Data
We may share your personal data only when necessary, such as with:
Service Providers (Processors)
We may use trusted third parties to help operate our website and services, such as:
- Website hosting providers
- Analytics providers (e.g., Google Analytics, if enabled)
- Email service providers
These providers only process data under our instructions and must protect it.
Legal Requirements
We may disclose personal data if required by law or to protect our rights and safety.
Your Rights Under GDPR
If you are located in the EU/EEA, you have the right to:
- Access your personal data
- Correct inaccurate or incomplete data
- Request deletion (“right to be forgotten”)
- Restrict processing of your data
- Object to processing based on legitimate interests
- Data portability
- Withdraw consent at any time (where consent is used)
- Lodge a complaint with a supervisory authority
Data Security
We take appropriate technical and organizational measures to protect personal data, including:
- Secure hosting and access controls
- Encryption where appropriate
- Limiting access to personal data
- Monitoring for threats and vulnerabilities
However, no system is 100% secure, and we cannot guarantee absolute security.
Data Security
If you have any questions about this Privacy Policy or how your data is handled, contact us: